Scheduling an Appointment

Most therapy and assessment sessions are scheduled at least 1 week in advance.

Therapy sessions typically last 50 or 90 minutes, depending on the needs of each client. We generally recommend scheduling 1 session per week or every 2 weeks. As clients progress towards their therapy goals and begin experiencing the change they sought, we usually recommend reducing the frequency of sessions.

Assessment appointments last at least 2 hours and vary depending on the type requested (e.g., psychological, neuropsychological). If you are looking to schedule an assessment, please contact us to discuss arrangements.

Cancellation Policy

Things come up – we understand. If you must cancel your appointment, please give us at least 24 hours notice. If an appointment is cancelled with less than 24 hours notice, the charge is $100.

Fees

Our fees are set according to the guidelines provided by the Ontario Psychological Association. Please contact us to learn more.

Payment

Cash and check are accepted for payment. We do not accept credit card payments. Payment is due at the end of each session. If you have extended health insurance coverage, you must still pay for the services, as your insurance company will be responsible for reimbursing you.

Insurance

Some extended health insurance plans will reimburse all or part of the fees paid to a psychologist. Extended health care insurance plans differ considerably in the types of coverage they provide.

Please check with your insurance provider:

  • Whether they provide mental health insurance benefits,
  • If they require you to pay a deductible,
  • If there is a limit to the number of therapy sessions they provide,
  • How much coverage they provide for each therapy session,
  • Is approval or a referral required from a family physician.

Confidentiality

In general, Ontario law protects the confidentiality of communications between a client and clinician (i.e., psychologist, psychological associate, psychotherapist). No information is disclosed without the permission of the client. There are some exceptions, as required and permitted by law. These exceptions include:

  • If the clinician has reason to believe the client poses an imminent and serious danger to self or others. In such cases, the clinician is required to inform parties who could mitigate the danger. For example, the clinician may contact relevant authorities, other people who could intervene (e.g., family member of the client), or the threatened individual. The only information shared would be that which would contribute to the safety of those involved.
  • If the clinician suspects a child may be in need of protection, relevant information must be provided to a children’s aid society.
  • If the clinician suspects compromised welfare of a resident of a long-term care home or a retirement home, pertinent information must be reported to the relevant authorities.
  • If the client reports sexual abuse perpetrated by an registered health professional in Ontario, the clinician is required to report relevant information to the regulatory college of the registered health professional.
  • If the client’s file is subpoenaed by a judge, the clinician is required to release the requested information. As appropriate, a clinician can request withdrawal of certain information in a file, but the courts ultimately decide whether such requests will be accepted.

Privacy

We respect the privacy of your personal information, which is protect by law. Personal information is that which can be used to identify a person. This includes information about personal characteristics (e.g., gender, age, home address, etc.), health (e.g., health history), and activities and views (e.g., religious affiliations, opinions by and of a patient).

We collect personal information primarily to provide psychological services, such as treatment and assessment. For instance, during a psychological assessment, it is common to obtain a client’s social and medical history to more fully understand potential contributors to a presenting problem. A copy of our complete privacy policy is provided during intake. Additional copies may be requested at any time.

Click here to review our website privacy policy, which pertains to data collected during your visit to our website.

Social Media

Our approach to social media and internet activity, in general, reflects our commitment to privacy and confidentiality. As such, our clinicians do not accept social media (e.g., Facebook, LinkedIn, Twitter, etc.) friend or contact requests from current and past clients. Beyond the risk to privacy and confidentiality, interacting with your clinician on social media can compromise the boundaries of the therapeutic relationship.

As clinicians, we prefer interacting face-to-face with our clients. Of course, bookings are easier made via phone and email. Outside of these means, we ask you to avoid contacting us using social networking sites, such as Facebook, LinkedIn, and Twitter. We cannot guarantee the security of these sites when it comes to your personal information, and we are unlikely to respond promptly.

On the topic of email, please contact us this way only to book appointments. Please avoid sending an email with content related to your therapy sessions, since email is not entirely secure and confidential, e.g., emails may be logged by internet service providers. Emails to and from your clinician become part of your file.